Legal notice - Crèdit Andorrà Asset Management Luxembourg

This website is owned by Crèdit Andorrà Asset Management Luxembourg.

Legal notice: General terms and conditions of use of this website

Purpose

This website and the information contained herein are provided as information only by way of introduction to the products and services offered by Crèdit Andorrà Asset Management Luxembourg and do not constitute an offer or request for any product or service. This website does not provide full, detailed information on products and services, investment recommendations, or legal or financial advice; nor does it imply any pre-contractual or contractual relationship.

Crèdit Andorrà Asset Management Luxembourg provides services pursuant to Luxembourg legislation in general and, in particular, pursuant to the legislation on banking and financial services and products under the supervision of the corresponding regulators. Access to the website or to certain services may be limited for some people by regulations applicable in certain countries.

Access to this website is governed by these general terms and conditions in compliance with Luxembourg law. Anyone accessing this website will be considered a user. Use of this website implies acceptance of the terms and conditions in this legal notice. Please read this content carefully and access the website only if you accept the content of this legal notice.

Personal Data Protection

Who is responsible for processing your data?

Crèdit Andorrà Asset Management Luxembourg, S.A., hereinafter “the Company”, is responsible for processing your data, with registered office at 30 Boulevard Royal, 2449 Luxembourg, email: info@banquedepatrimoinesprives.com and telephone: +352 272071

Who is the Company’s Data Protection Officer and how can he be contacted?
The Data Protection Officer is the person responsible for protecting the fundamental right to personal data protection at the Company, and for complying with data protection regulations. You can contact the Data Protection Officer at the following email: dpo@creditandorragroup.com

What personal data do we process?

The Company processes the personal data supplied voluntarily by the persons concerned, directly or through intermediaries, and any that is obtained by recording telephone conversations or as a result of browsing the web pages on the Internet or another medium, to develop the contract or consult, apply for or contract any service or product, even when the pre-contractual or contractual relationship has ended:

  • Identity data, such as name and surname, tax number, etc.
  • Contact details: home address, telephone, addresses (including postal and email addresses), etc.
  • Personal details, such as marital status, gender, date and place of birth, nationality, profession, etc.
  • Handwritten, digital and/or electronic signature.
  • Passwords, usernames, codes, etc. used in your relationship with us and on the various channels.
  • Data deriving from the commercial relationship.
  • Web browsing data on sites belonging to the Crèdit Andorrà Group or third parties with whom it has an agreement.

Why do we process your personal data?

The Company processes the provided personal data for the following purposes:

  • To manage the products and services contracted with the Company and/or fulfil the contract or pre-contract and any legal obligations.
  • To carry out statistical studies and calculations, surveys, analyses of market trends and quality control.
  • To process, monitor and update any request for information, business, pre-contractual or contractual relationship, from any of the entities within the Crèdit Andorrà Group.
  • To maintain and manage your relationship with the various entities in the Crèdit Andorrà Group, in an integral and centralised manner.

All collected data and the above-mentioned processing and purposes are necessary or are related to the proper maintenance, development and control of the contractual relationship.

Unless there is an objection, the accepted purposes include sending information and advertising, including by email, about offers, products, recommendations, services, promotional products and loyalty campaigns by the Company and the different entities within the Crèdit Andorrà Group or any third-party entities with which the Crèdit Andorrà Group has signed collaboration agreements; the extraction and storing of data and marketing studies to adapt our commercial offers to your specific profile, irrespective of whether any transaction is formalised and, where applicable, after the existing contractual relationship has terminated.

In order to execute properly any contracts that you sign and be able to offer you products and services based on the information provided, we will produce different profiles based on your interests and needs and also the Crèdit Andorrà Group’s business strategy, so automated decisions may be made based on those profiles.

What is the legal basis for processing your personal data?

The legal basis for us to process your personal data is outlined below:
1. To fulfil a contract or manage the products and services that you have, you may request or you may contract with the Company, in compliance with the legal obligations imposed by legislation, including the banking regulations on investment services or the prevention of money laundering and terrorism financing, among others, and also the current Regulations on personal data protection.

2. When you give us your consent: (i) to be offered products and services from the Company, Crèdit Andorrà Group and third parties; (ii) for your data to be communicated to companies within the Crèdit Andorrà Group so that they can offer them; or (iii) to your information being used anonymously with no detail that could identify you, to carry out our own or third-party analyses and statistical studies.

3. Due to the legitimate interest of the Company, so that we can meet your expectations better at the Company and increase your level of satisfaction as a client by developing and improving the quality of our own or third-party products and services, and also carry out statistics, surveys or market studies that may be of interest. To do this, we need to use your information about your use of the Company’s products, services and channels, anonymously, with no detail that could identify you.
Equally, due to the legitimate interest of the Company, in order to be close to you, the customer, and be able to support you throughout out contractual relationship, we may contact you to convey our best wishes on certain special occasions.

These legitimate interests respect your rights to personal data protection, honour and personal and family privacy.

How long will The Company keep your data?

Any personal data provided are kept for the specified period based on the following criteria: (i) legal retention period; (ii) duration of the contractual relationship and attention to any of the responsibilities deriving from that relationship; and (iii) a deletion request from the person concerned in the appropriate circumstances.

Who will your data be communicated to?

The Company may communicate your data, solely for the purposes indicated in the section “Why do we process your personal data?” to other entities belonging to the Crèdit Andorrà Group (www.creditandorragroup.ad), subsidiaries and investees, Crèdit Andorrà Foundation, and third parties with which it signs collaboration agreements.
Equally, any entity belonging to the Crèdit Andorrà Group (www.creditandorragroup.ad), subsidiaries and investees, may communicate the personal data to any of the above-mentioned entities, in order to maintain integral, centralised management of the relationship of the persons concerned with the various entities in the Crèdit Andorrà Group and the persons concerned may have access to their data from any of them, always respecting applicable legislation on personal data protection and without the need for each first communication to be communicated to the persons concerned.
Within the framework of the communications described in the previous paragraph, international data transfers may be made to third countries or international organisations, in compliance with current data protection regulations.

What are your rights when you provide your data to us?

On the terms and within the scope set out in current legislation, you have the right to:

  • Confirm whether we are processing personal data that concerns you or not, access them and any information relating to their processing.
  • Request that any inaccurate information be rectified.
  • Request that the data be deleted if, among other reasons, they are no longer needed for the purposes for which they were gathered, in which case we will stop processing the data except to make or defend any claims.
  • Request restricted processing of your data, in which case they may only be processed with your consent, unless they are kept and used to make or defend claims or to protect the rights of another natural or legal person or for reasons of major public interest of the European Union or a specific member State.
  • Object to the processing of your data, in which case we will stop processing the data, except to defend any claims.
  • Receive in a structured form that is in common use and machine-readable, any personal data that affects you which you provided to us, or request us to send them directly to another administrator if this is technically possible.
  • Withdraw authorised consent, where applicable, for the purpose included in the section “Why do we process your personal data?”, with no effect on the legality of the processing based on consent prior to withdrawal.

The above access, rectification, deletion, restriction, objection and transfer rights may be exercised directly by the owner of the data or through a legal or voluntary representative, by written communication addressed to Crèdit Andorrà Asset Management Luxembourg, S.A., 30 Boulevard Royal, 2449 Luxembourg.

The person concerned may file a claim with the Commission Nationale pour la Protection des Données (CNPD), especially if he believes that he has not obtained satisfaction when exercising his rights, through the webpage set up for the purpose by the relevant Control Authority.

Intellectual property rights

Please note that the names, designs, brands and logotypes on this website are the property of Crèdit Andorrà Asset Management Luxembourg and are registered and duly protected by law. Please also note that the content and all the elements on this website, source codes, screens, website information, website design and logos are the property of Crèdit Andorrà Asset Management Luxembourg and are protected by intellectual and industrial property rights. The copyright and exploitation rights for this website are held by Crèdit Andorrà Asset Management Luxembourg. This website is intended for users' personal use, and it is forbidden to reproduce, adapt, combine or copy all or part of the website without prior express permission from Crèdit Andorrà Asset Management Luxembourg. Third party intellectual property rights are duly indicated and must be respected by users of this website.

Liability

Crèdit Andorrà Asset Management Luxembourg accepts no liability whatsoever for any total or partial damage or detriment to users arising from the information contained, obtained or facilitated on this website; for service outages, omissions, interruptions, absences, errors or defects in the provision of the telecommunications service or for computer viruses. Crèdit Andorrà Asset Management Luxembourg accepts no liability for use or bad faith in the use of this website. Crèdit Andorrà Asset Management Luxembourg reserves the right to update, amend, limit, eliminate, restrict and prevent access to information or documentation contained on the website, in part or in full and on a temporary or definitive basis, without the need for prior notice. Crèdit Andorrà Asset Management Luxembourg does not guarantee the veracity, integrity or accuracy of the information contained on this website and expressly declines any liability for the information contained on this website, due to error or omission.

Jurisdiction and governing law

This legal notice and the terms and conditions are governed by Luxembourg law with express waiver of any other venue and are subject to the jurisdiction of the courts and tribunals corresponding to the registered office in Luxembourg of Crèdit Andorrà Asset Management Luxembourg for any issue or dispute that may arise over access or use of the website, respecting as appropriate any applicable venues.