Policies and procedures

Crèdit Andorrà Asset Management Luxembourg has established and implemented appropriate policies and procedures in order to determine best practices. 

Voting Rights Policy

Complaints Handling Policy

The Management Company informs its customers of the existence of the out-of-court dispute settlement procedure with the Commission de Surveillance du Secteur Financier (“the CSSF”), the Luxembourg financial services regulator.

Where a customer did not receive an answer or satisfactory response within one month of a complaint being submitted to the Management Company, the customer can refer the complaint to the CSSF within one year of the date of filing with the Management Company.

In the event of submitting a complaint to the CSSF it should be submitted in the English, Luxembourgish, German, or French languages by the following means:

• By mail addressed to the Commission de Surveillance du Secteur Financier, 283, route d’Arlon, L-2991 Luxembourg
• By email at reclamation@cssf.lu

Conflicts of Interest Policy

Remuneration Policy Statement